first 48 hours
receiving your order
We encourage you to check the quantities and quality of the garments you receive from us immediately.
Mish Ink, LLC cannot be held accountable for defects or problems with your order unless contacted within 48 hours of delivery.
refunds & returns
In the event an order needs to be cancelled, refunds or return of deposits will be based on the status of the order.
Have the items been ordered?
Have any of the items been printed, etc.?
Orders and may be subject to penalties and/or restocking charges, at a minimum of 15% of your order. Due to the customization of Mish Ink products, refunds will only be provided if the product is defective. If you receive a defective or incorrect item, please email and we will get you taken care of immediately.
user subjectivity / refund policy
Mish Ink, LLC stands behind the quality of our screen printing. We will reproduce your graphic onto the garment or substrate with maximum accuracy, quality, and consistency. The satisfaction of the end user with the final printed product is subjective. We offer detailed mock ups (approval by the client is mandatory for every order).
We operate under very specific and numerous quality controls, standard operating procedures, and guidelines to ensure a quality finished product, we will not be held responsible for end user subjectivity. Refunds - and quantity - are reserved to the sole discretion of Mish Ink, LLC.
Terms and prices are subject to change without notice.
deposits & payments
We accept cash, checks, and credit cards (American Express, Discover, Master Card, Visa, and most debit cards). Payment is due upon receipt, unless other Net terms have been discussed and added to your invoice by Mish Ink, LLC. If you are paying by check, please send immediately upon approving your quote in order to avoid a delay in receiving your order. Thank you once again for supporting our local, women owned small business.
If a completed order is not paid for within 30 business days of its completion an additional financing charge will apply. Invoices unpaid after 30 days of project completion will be subject to a 1.5% charge, 3% after 60 days, and an additional 1.5% every 30 days thereafter. Projects unpaid after 90 days are subject to legal action.
packaging & shipping
All items will be bulk packaged. Individual folding, tagging, bagging, etc. shall be charged at the current rates.
Shipping is not included in estimates unless specified. Shipping time is not included in turnaround time. Once the shipment is handed over to the carrier, we cannot guarantee timeliness or exact delivery dates. Domestic UPS Ground shipping times from our facility are from Zip Code 99033.
We can split your order and ship to multiple locations, billable at current rates. Please let us know about the split shipment before we print and box your order, otherwise additional charges may apply.
the production process
All artwork produced by Mish Ink, LLC, is owned by Mish Ink, LLC, unless purchased outright by the client. The purchasing of the artwork must be discussed prior to releasing full rights of said artwork.
By submitting artwork to us, you warrant that it is not copyrighted by any third party. In the event that you have not checked if the artwork is copyrighted, you agree to indemnify and hold harmless for all liability, damages, and attorney fees that may be incurred in any legal action connected with copyright infringement involving the submitted artwork provided and approved by you.
subjectivity & customer supplied garments
For custom orders we purchase and supply the garments. We expect our customers to do the research on garments before placing an order with us. If garment selection is sensitive, we strongly encourage ordering samples of the garments before placing an order. Digital renditions and mockups of the shirt may vary from physical. Therefore, we highly suggest the customer sees the final color of the garment if the sensitivity of the color is high.
When the final order is received, we cannot guarantee that the customer will like the garments they chose. We do guarantee print quality at all times. We also will open our showroom to show customers samples of what we have in the showroom to aid the decision, but we cannot guarantee that every garment is in the showroom.
Subjectivity, or whether or not the customer likes the garment they chose is the responsibility of the customer and not Mish Ink, LLC. The customer is responsible for knowing the terms of the company whose garments they chose to purchase.
At this point in time Mish Ink, LLC does not accept customer supplied garments.
Mish Ink, LLC is not responsible for mistakes or defects on behalf of the manufacturer or distributor: mislabeled sizes, inconsistent coloring, dye lots, manufacturer garment defects, etc. All garments will be counted in bulk (dozens, or however they are packaged by the manufacturer). We cannot inspect each garment or count them individually.
Manufacturer and distributor defects or mis-shipments will delay production until all garments are received. It is highly recommended to order more garments than needed for each size. All additional garments will be included in the print run and we will bill for what is printed.
Typical turnaround time is 15 working days (two to three full-weeks) from the time that art mockups are approved with a signature or via email.
Some services like individual bagging will effect our typical turnaround. Rush charges may apply for orders needed sooner than our typical turnaround.
Turn time on larger orders may require longer time to produce. Please inquire about our current turn time on larger orders.
out of stock
dag nag it
It is unfortunate, but sometimes our vendors will run out of particular styles or colors. If this happens we can offer a variety of possible substitute products from other vendors, or you can choose to wait until the items are back in stock.
If you choose to wait for the inventory to be replenished then we cannot guarantee the turnaround time or that the items will be back in stock when the vendor says they will.
If you choose a substitute garment then we should be able to stick to our typical turnaround time unless those garments are out-of-stock as well.
proofs & samples
best print method
Pre press production samples cost $50 per color printed per location and are subject to standard turn time. We can send blank samples of any garment, along with previously printed samples, for far less than a printed sample.
We do not offer in house press checks. If you order a sample and decide to order from us, the sample fee will be credited to your final order total.
We will always choose what we think is the best print method for your job unless you specify otherwise.
mistakes & misprints
In the event that we make a terrible error in printing your shirts, then we will reprint the order for you at no additional cost. We do not offer refunds. This rarely happens and really only applies to serious mistakes like printing the wrong art, printing the wrong location, or ordering the wrong color garments.
If you require precise measurements of artwork, pantone ink matching, or press checks, this must be communicated prior to approval and it is your responsibility to make sure these requests are notated in the “notes” section of the quote sent for approval, and a surcharge may apply.
In this (and any printing industry), misprints happen. A screen could come out of registration, we may find a defect in the garment, the garment may come from a bad dye lot, etc. There are a million things that could go wrong but we manage to keep misprints and defects well below 1% of all garments printed over the course of a year. This isn’t to say that your order will be guaranteed to have less than 1% misprints, this just happens to be our average. If we misprint a few of your garments then we will NOT charge you for these, and we’ll likely even throw them in with the order at no charge if they are passable.
Since misprints can happen, we’d encourage you to order extra garments if you need exact quantities due to preorders or team member requests. For example, if you are ordering a single Extra Small garment for your kid, there is a chance that this garment becomes a misprint. Due to the nature of the screen printing process, we would be unable to setup the screens again just to print this single shirt. We try to minimize it, but misprints do happen and we cannot predict when. Work with us and plan ahead.
drop dead dates
All orders with a specific deadline must receive written confirmation from Mish Ink, LLC staff. Requesting a deadline does not make it effective, as scheduling often needs to be confirmed with our production manager.
We define a drop-dead date as the day that the order needs to be completed and ready for shipping (as opposed to an “in-hands-date”, the date when the client needs the order in their hands). We will not commit to a drop dead date until we’ve received order confirmation from the client. It is the client’s responsibility to inform us of their garment selection, quantities and deposit payment. We also need to know the desired completion date upon confirmation, at which time we actually apply the drop-dead-date to the job.
get er' done
We understand that there are occasions when orders are needed sooner than 15 business days and we strive to fulfill those orders. If an order is being shipped, then the rush charges apply to our production time only. The amount of time it takes the carrier to get the order to you is not guaranteed by Mish Ink, LLC.
We cannot guarantee that we can accommodate all rush orders; however, we will do our best as our customer's priority and satisfaction is our number one priority.
overruns & underruns
Overruns or underruns not to exceed 10% on quantities ordered shall constitute acceptable delivery. Mish Ink, LLC will bill for actual quantity printed and delivered.
In other words, we may print too many shirts (extremely rare) or we may botch a few and deliver a few less than ordered. This is the nature of the printing industry. If you REQUIRE exact quantities, then please have a conversation with us about it. We’ll likely need to charge an “exact quantity fee” in order to insure this, meaning that we’d order more than we need in case there is a misprint. We will return the unprinted garment and pay the restocking fee.
last updated: july 1, 2021
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Use of Your Personal Data
Mish Ink LLC may use personal data for the following purposes: To provide and maintain our service, including to monitor the usage of our service.
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For Other Purposes: We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our service, products, services, marketing and your experience. We may share your personal information in the following situations:
With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our service, to contact you.
For Business Transfers: We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of Our business to another company.
With Business Partners: We may share your information with our business partners to offer you certain products, services or promotions.
With Other Users: When you share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a third-party social media service, your contacts on the third-party social media service may see your name, profile, pictures and description of your activity. Similarly, other users will be able to view descriptions of your activity, communicate with you and view your profile.
With Your Consent: We may disclose your personal information for any other purpose with your consent.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Transfer of Your Personal Data
Your information, including personal data, is processed at Mish Ink, LLC's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction.
Disclosure of Your Personal Data / Business Transactions
Under certain circumstances, Mish Ink, LLC may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other Legal Requirements: Mish Ink, LLC may disclose your personal data in the good faith belief that such action is necessary to:
Comply with a legal obligation.
Protect and defend the rights or property of Mish Ink, LLC prevent or investigate possible wrongdoing in connection with the Service.
Protect the personal safety of users of the service or the public.
Protect against legal liability.
Security of your personal data.
The security of your personal data is important to us, but remember that no method of transmission over the internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
Our website does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from our servers.
If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, We may require your parent's consent before we collect and use that information.
Links to Other Websites
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